The Library
I received a notice in the mail the other week, informing me that this was my third notification and that I was being charged for a book I never returned to the library (WHICH I could have sworn I'd returned). I had not, in fact, received any notifications prior to this point. Also, they were going to charge me $30 to replace the book (about double what it would have cost to get it from Amazon), plus "overdue" fines.
Needless to say, I was not impressed. I checked all the places in my house where I could have had the book. Not there; I had a pretty strong memory of returning it.
So, today I went to the library and went to the shelves. They had three copies of the novel on the shelf, two of which had the same cover as the book I borrowed. I compared the bar codes to the one I was being charged for in my letter: one matched.
Thankfully, the librarians understood and apologized for the problem, and cleared the fines from my account. This has happened to me before at a different library; it kind of sucks that it happens, but both times have ended well.
Needless to say, I was not impressed. I checked all the places in my house where I could have had the book. Not there; I had a pretty strong memory of returning it.
So, today I went to the library and went to the shelves. They had three copies of the novel on the shelf, two of which had the same cover as the book I borrowed. I compared the bar codes to the one I was being charged for in my letter: one matched.
Thankfully, the librarians understood and apologized for the problem, and cleared the fines from my account. This has happened to me before at a different library; it kind of sucks that it happens, but both times have ended well.
posted by Robyn at
6:07 PM
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